SEPANG, 12 January 2021 – AirAsia is complying with the implementation of the Movement Control Order (MCO) in Malaysia from 13 to 26 January 2021 as announced by the Malaysian government.
For essential travel during this period, guests must obtain a valid approval from Polis Diraja Malaysia (PDRM) before departure. Guests also need to comply with the specific entry requirements set by certain states.
To facilitate guests who wish to make their way home from their respective hometowns between now until Friday, 15 Jan 2021, as announced by Senior Minister Dato’ Sri Ismail Sabri Yaakob, AirAsia is making the following flights available for booking via the airasia.com website and super app.
AirAsia continues to monitor the situation and will update flight availability and changes during the MCO period from time to time.
Affected guests departing between 13 and 26 January 2021 who do not wish to travel during this period can cancel their flights voluntarily and opt for:
- Unlimited flight changes: Change to any new travel date before 31st March 2021 on the same route for an unlimited number of times without any additional cost, subject to seat availability.
Please Chat with AVA available on support.airasia.com, airasia.com or WhatsApp to make your selection by following the steps below:
- Select “Flights” from AVA’s main menu
- Select “COVID-19 Flight Changes”
- Select “Airasia Malaysia domestic (AK) Flights”
- Select “I want to move my flight”
- Proceed to the next steps as instructed by AVA
Guests affected by flight cancellation will receive a separate email and/or SMS detailing their available options.
We would like to remind all guests with essential travel needs to strictly adhere to the Standard Operating Procedures (SOP) set out by the government, check all travel requirements and practise a high level of personal hygiene at all times. AirAsia is proud to be rated the highest 7 Stars by Airlineratings.com for its COVID-19 measures including for website information on COVID-19 procedures, the wearing of face masks, personal protection equipment for the crew, modified meal service, regular deep cleaning of aircraft and personal sanitiser kits.
Follow airasia on Twitter (@airasia) and Facebook (facebook.com/airasia) for the latest updates, or contact our customer support team at support.airasia.com. Guests are also encouraged to check their flight status at airasia.com/flight status for live updates.-HS
